Hampton Roads Computer Gurus covers a plethora of IT services that can range from virus removal to advance networking and maintenance. Our technicians are not just employees; they have a passion for information technology. We provide complete support no matter how big or how small your technical need is. We also offer maintenance contracts, so that home and business clients can pay a monthly or yearly subscription to keep their devices and software running smoothly and up-to-date.
Our computer repair and IT services include, but are not limited to:
Remote Services and Support
Using high-speed internet as a network link, our technicians can connect to our clients anywhere in the world. We are able to run diagnostics, perform system maintenance, and provide troubleshooting and assistance for common software issues. Click HERE
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Smartphone and Tablet Support and Repair
We provide assistance with linking your device to your e-mail, backing up data to the cloud, or optimizing your battery life. Our trained technicians are experienced with Exchange Mobile, Blackberry Enterprise servers, and basic device application connectivity. We also repair devices and LCD screens and provide a 30-day warranty on all parts repaired at our shop.
Virus, Spyware, and Threat Removal
Slow performance, multiple error messages, popups, and suspicious software installations are all possible symptoms of an infection. If left unattended, these problems can cause system instability and allow outside users access to your personal data without your knowledge. Hampton Roads Computer Gurus run extensive virus, spyware and threat detection and removal tools to better protect your system. These tools are included free of charge and are left installed on the machine to allow you to run scans in the future.
Software Technical Support
If you need help with installing Adobe Photoshop, cannot uninstall Norton Antivirus, or your Microsoft Word will just not function properly, our trained technicians are available to solve your problems and provide assistance. We are experienced with Microsoft products as well as other third party applications.
Hampton Roads Computer Gurus can provide one-on-one training on the basics of computers and software. We can train you on topics such as how to use Microsoft Office, Internet Fundamentals, Tech Savvy Tips and Tricks, and e-mail basic. We break down technical computer geek jargon into layman’s terms for the client to easily understand and learn.
Operating System Restoration
Performing a system restoration to return the computer to its original condition may be necessary if the operating system files are damaged, the hard drive is corrupted, or the computer is infected by a virus. A system recovery includes removing all software and files saved to the hard drive, reinstalling the original operating system, and then configuring the settings for the default programs.
Network Setup, Maintenance, and Repair (Including Wireless)
Our networking certified experts will determine the best network configuration for your home or business and will recommend the necessary equipment to satisfy your needs. We can run routine maintenance, troubleshoot, and upgrade existing networking equipment. We also specialize in wireless networking and network security.
Hardware Installation, Repair, and Replacement
Need more memory, more hard drive space, or a faster processor? Hampton Roads Computer Gurus installs, repairs, and replaces hard drives, memory, motherboards, power supplies, and other computer hardware and peripherals. All of our installations, repairs, and replacements, and backed by a 30 day warranty guarantee.
Laptop LCD Screen and Powerport Replacement
When the LCD display glass is broken color lines or patterns may appear on the screen caused limited visibility. There may be many lines or only a few lines. Black spots may also appear. This can be liquid crystal material spilling out of a crack. Hampton Roads Computer Gurus partners with wholesalers to ensure the best factory quality replacement LCD screen for your laptop computer. We also replace powerports that have become loose or disconnected over time, preventing the laptop from charging properly. Repairs are usually done the same day the part reaches our shop.
Data Transfer, Backup, and Recovery
Hampton Roads Computer Gurus can transfer your documents, pictures, videos, and other important files from one hard drive to another one. We can also backup your data to the cloud (secure internet storage) or to another storage device to provide redundancy in case of a hard drive failure. This backup can then be restored to another hard drive and your data will be restored. We also specialize in data recovery services that allow us a chance to salvage data from damaged, failed, corrupted or inaccessible hard drives.
Random Access Memory (RAM) controls the performance of your programs. As new programs are installed and old programs are updated, more RAM is required. If more RAM is not added, your overall performance of your computer will be slower. Our trained technicians can diagnose these issues and upgrade your memory with ease.
PC Tune-up & Optimization Service
Computer not running as fast as it did when you first purchased it? Internet seems slow all of a sudden? Does it take forever to start your computer or open your software? Hampton Roads Computer Gurus can run a comprehensive tune-up to clean out all temporary files, optimize your hard drive, and remove unnecessary programs. We will also set up a maintenance schedule to help with these problems in the future.
Printer Service and Repair
Whether you have a HP, Dell, Canon, Konica, or any other printer, Hampton Roads Computer Gurus can help. We can perform diagnostics, routine cleanups, and remove difficult to find paper jams and misfeeds. We can also upgrade memory, and replace common components to keep your printer running smoothly.
New Computer Setup
The first steps that you take after purchasing a new computer are very important. If your backup software or virus scanner is not configured properly, you run the risk of losing your important data in the future. Also, incorrectly connected devices can cause wear and tear over time and lead to critical system problems. With our New Computer Setup service, we will connect all of your hardware (mouse, keyboard, monitor, printer, etc.) and configure all of your software to get you started the right way.
Operating System Upgrades
Upgrading an operating system is not always as easy as it seems. You present the risk of losing your data completely, installing a second operating system alongside your original one, or upgrading to an operating system that is not compatible with your current software and hardware. Hampton Roads Computer Gurus minimizes those risks and runs comprehensive diagnostics to ensure that upgrading your operating system is the right option for you. We will take care of the hassle with operating system upgrades and ensure that the process runs smoothly.